Read more at: http://www.informationweek.com/news/smb/hardware_software/230500071
Friday, June 10, 2011
SMBs Face Help Desk Integration Challenges
SMB help desks are also taking an inconsistent approach to industry standards, according to the survey: While more than half have implemented some form of Information Technology Infrastructure Library (ITIL), for example, only 8% strictly enforce it. ...
Thursday, June 9, 2011
SMBs Face Help Desk Integration Challenges
SMB help desks are also taking an inconsistent approach to industry standards, according to the survey: While more than half have implemented some form of Information Technology Infrastructure Library (ITIL), for example, only 8% strictly enforce it. ...
Read more at: http://www.informationweek.com/news/smb/hardware_software/230500071
Wednesday, June 8, 2011
SMBs Face Help Desk Integration Challenges
SMB help desks are also taking an inconsistent approach to industry standards, according to the survey: While more than half have implemented some form of Information Technology Infrastructure Library (ITIL), for example, only 8% strictly enforce it. ...
Read more at: http://www.informationweek.com/news/smb/hardware_software/230500071
Tuesday, June 7, 2011
Atlassian, New Relic, OTRS, PagerDuty, Pivotal Labs, ServiceNow, SugarCRM, and ...
The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 85000 corporate groups worldwide use OTRS to improve service, ...
Read more at: http://www.sys-con.com/node/1863062
Monday, June 6, 2011
NetEnrich Launches New Cloud Practice for Solution Providers Building Cloud ...
In addition, NetEnrich provides enterprise-class, ISO 27001-certified Network Operations Center (NOC) fully staffed 24x7, 365-days per year with the capability to perform ITIL-based SOPs and full remediation with root cause analysis to ensure optimal ...
Sunday, June 5, 2011
HP Launches IT Performance Suite
Moreover, the IT Performance Suite uses HP's lifecycle approach to software development and management, and integrates industry standards such as the ITIL (Information Technology Infrastructure Library), HP said. In addition, HP research has identified ...
Read more at: http://www.eweek.com/c/a/Enterprise-Applications/HP-Launches-IT-Performance-Suite-465217/
Saturday, June 4, 2011
HP Launches IT Performance Suite
Moreover, the IT Performance Suite uses HP's lifecycle approach to software development and management, and integrates industry standards such as the ITIL (Information Technology Infrastructure Library), HP said. In addition, HP research has identified ...
Read more at: http://www.eweek.com/c/a/Enterprise-Applications/HP-Launches-IT-Performance-Suite-465217/
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