Read more at: http://www.informationweek.com/news/smb/hardware_software/230500071
Thursday, June 9, 2011
SMBs Face Help Desk Integration Challenges
SMB help desks are also taking an inconsistent approach to industry standards, according to the survey: While more than half have implemented some form of Information Technology Infrastructure Library (ITIL), for example, only 8% strictly enforce it. ...
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