Bart Perkins: When it comes to its own systems, IT needs to practice what it ...

... is easy -- just install ITIL-compliant software," and "Since it's only an internal system, the extra work wouldn't get any recognition outside IT. ...

Read more at: http://www.computerworld.com/s/article/9208459/Bart_Perkins_When_it_comes_to_its_own_systems_IT_needs_to_practice_what_it_preaches